Fetch FAQs from FD knowledge base on basis of some tag that can associated

  • 22 February 2023
  • 1 reply



I was looking for if there is a way to achieve below two things 


  1. Search faq articles from knowledge base with some filter in it . For example if i have multiple products whose FAQs are stored in the same account and i want to use the search API of FAQs using some filter that will only fetch FAQs with that particular filter ( I saw that Fresh-chat mobile SDK offers this as solution but does not have APIs associated with it) 


2 . Use FD knowledge base similar to how FC knowledge base is created in SDK (with all the filtering capabilities that they have ) 

1 reply

Userlevel 2
Badge +6

Hey @Csp101 ,

Greetings from Freshworks Community!

I absolutely agree with your points here. I would kindly request you to add them under the “Ideas” space so that Community can upvote your idea.

Thank you,
Jebas D.