I was looking for if there is a way to achieve below two things
- Search faq articles from knowledge base with some filter in it . For example if i have multiple products whose FAQs are stored in the same account and i want to use the search API of FAQs using some filter that will only fetch FAQs with that particular filter ( I saw that Fresh-chat mobile SDK offers this as solution but does not have APIs associated with it)
2 . Use FD knowledge base similar to how FC knowledge base is created in SDK (with all the filtering capabilities that they have )
Greetings from Freshworks Community!
I absolutely agree with your points here. I would kindly request you to add them under the “Ideas” space so that Community can upvote your idea.