Freshdesk Email Clarifications

  • 11 February 2020
  • 1 reply

I have an question regarding the email of freshdesk.


Previously we was using an email address then we changed it to new one as our company rebranded to new name.


So I would like to know if we update to the new one, what are the things we need to consider and is there any impacts will be later on?


Does the emails could be sent as usual to costumers?


Need your help in this matter 

1 reply

Hi, Venzy.

I believe our support team was able to help you out with this question. If you are creating tickets by auto-forwarding emails to Freshdesk, you would have to set up a forwarding rule in your mailbox to the newly generated long-forwarding address in Freshdesk, after the support email address is changed.