I would like to add a custom button that redirects to a URL and integrate it into the help freshdesk widget.
Is this possible?
Solved
Freshdesk help widget add custom button
Best answer by barun.poddar
Hi
Unfortunately, we cannot add a custom button in the widget. The widget can only show the contact form and solution articles. Here is an API documentation to explore advanced configurations like prefilling and hiding ticket fields, translating content, etc.
Cheers,
Barun
Hi
Have you had a chance to review the following article which lists all the steps for opening the Help Widget when a user clicks on a button or a link? Is this what you’re referring to?
not exactly, I already have the widget in place on my HTML page, but I want to add under the contact button a new button to redirect to a new URL
Hi
Unfortunately, we cannot add a custom button in the widget. The widget can only show the contact form and solution articles. Here is an API documentation to explore advanced configurations like prefilling and hiding ticket fields, translating content, etc.
Cheers,
Barun
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Hello,
On the same idea, is it possible to hide the return button when an article is opened inside a widget in our product? or best can we modify what this return button does?
thanks a lot
Lucile
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