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Get count of tickets by API

  • July 22, 2016
  • 3 replies
  • 228 views
J
Apprentice

Hello,


I am trying to get the count of total/open/closed tickets by API but i cannot find any information on the API doc.


Can you advice me?


Thank you,


Jean-Philippe

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    3 replies

    G
    Skilled Expert
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    • geirmund
    • Skilled Expert
    • July 26, 2016

    Hi Jean-Philippe,


    There are a few default views that can give you total count:


    all, open, overdue, due_today, on_hold, new, new_and_my_open, my_groups_open, my_overdue


    An example call: http://domain.freshdesk.com/helpdesk/tickets/summary.xml?view_name=all


    This information is from: https://support.freshdesk.com/support/discussions/topics/78406


    I hope that helps.

    geirmund

    M
    Community Debut
    • mightytev
    • Community Debut
    • July 26, 2016

    I'm currently also struggling with this. There seems to be info at "freshdesk.com/helpdesk/tickets/summary.xml?view_name=all", but I can't find a listing of the possible view names. "Open" and "All" work.

    J
    Apprentice
    • jplingrand
    • Author
    • Apprentice
    • July 27, 2016

    Thank you I will do it with that :)

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