Group agents not notified of a CC's comments

  • 29 December 2021
  • 0 replies

Scenario: Someone creates a ticket and CC’s another. 

Problem: If/when the CC adds a comment before the ticket is assigned, NO ONE is notified of that comment.

I’m told this isn’t a bug but expected behavior. If comment updates are one of the top reasons to send notifications, how is this still expected behavior? 

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