Group assignments have disappeared on Freshdesk

  • 17 January 2019
  • 0 replies

I am using the freshdesk software to respond to customer tickets. I am unable to assign, resolve, or close tickets without assigning them to a specific group. The problem is when I click on groups, it is blank. I am the only person on my team experiencing this. It is just fine for everyone else. Normally the groups auto-populate and I select one. 

Has this happened to anyone else? Is there a reason and a fix? 



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