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Having a ticket field sections within a section

  • 3 November 2021
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Hello,

I am trying to create a condition based ticket form for the customers to fill in when creating a ticket. So I have placed a ticket field into a section field under another field. Is it possible to add another layer to this and add a section to the ticket field which is within a section currently. 

I am also wanting to know if sections can be added to the default product field?

 

Kind regards

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Best answer by hemanth.ramya 4 November 2021, 13:08

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Hello @TristanH,

 

Greetings from Freshworks Community. To answer your queries with Freshdesk:

  1. Is it possible to add another layer to this and add a section to the ticket field which is within a section currently. → Are you trying to show a dynamic section when selecting a value inside a ticket field already in a dynamic section? If so, this can be done with the help of the Portal customization feature (Admin > Portals > Customize portal) in Freshdesk. Please refer to the link and take the help of your developers to achieve the same: https://support.freshdesk.com/en/support/solutions/71599 
    In case you require our assistance on this, feel free to drop a note here and we would be happy to help! 
  1. I am also wanting to know if sections can be added to the default product field? → At the moment, you can only add dynamic sections under the default field Type or any custom dropdown fields that you create. 

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