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How can I create a custom URL for my brand specific Support area?

  • August 21, 2012
  • 4 replies
  • 108 views
K
Apprentice

I am struggling with setting up a custom URL for a brand specific support area. All I get to see is "mainaccount.freshdesk.com" but "specialbrand.freshdesk.com" is not generated by the system. I don't want to set a cname record that forwards help.specialbrand.com to "mainaccount.freshdesk.com" but rather would like "help.specialbrand.com" go to "specialbrand.freshdesk.com".


I spent a couple of ours under admin/products and could really use some help.

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    4 replies

    V
    Contributor
    • vijay.shankar
    • Contributor
    • August 23, 2012
    Hi Klaus

    You can only use CNAME method for Multiple Portal option. Because subportalbrandname.freshdesk.com will not work in this model. we will never allow you to create a Freshdesk URL from an existing Freshdesk account.

    Using CNAME is the only option

    regards
    Vijay
    J
    Community Debut
    • jeff_10330
    • Community Debut
    • September 22, 2012
    Or is there a way to have something like mainaccount.freshdesk.com/portal/subbrand ??

    Is there any other way to get directly into the custom portal than the CNAME thing?

    Jeff
    V
    Contributor
    • vijay.shankar
    • Contributor
    • September 25, 2012
    Hi Jess

    At present CNAME is the only way to get the Custom Domain Name, we will not allow the option like www.freshdesk.com/support

    regards
    Vijay
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    For more details on setting up CNAME, please refer to this article.


    Cheers!

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