I have a custom company field with the monthly hours contracted.
I want to show it on the ticket page. It is a number field. After this i want to make a calc with this number.
Also i want to get all the time entries from the requester company on the current month. I want to use Freshdesk API for this, it is possible, and put it on a variable (used_hours) can you give me an example?
Then i need to show (monthly_hours - used_hours).
It is possible?
Hi Alexandre,
>I have a custom company field with the monthly hours contracted.
>I want to show it on the ticket page. It is a number field. After this i want to make a calc with this number.
You can do this using a app, which makes API call to freshdesk for the company custom field.
>Also i want to get all the time entries from the requester company on the current month. I want to use Freshdesk API for this, it is possible, and put it on a variable (used_hours) can you give me an example?
Please refer https://developers.freshdesk.com/api/#list_all_time_entries
we do not have a example on this.
Thanks
Mahesh
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