How can I manually set the company


Just that simple.....how can I manually set the company.

Once a ticket is established, and the company is not set on that ticket, how can I change it from no company to one of the companies in my system?




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3 replies

Why don't you link the contact to a company? Each ticket has a contact, and this contact works for a company. That link between contact and company can be maintained by editing the contact.  



We are a small company, and the reporter may also be an agent in Freshdesk.  It appears you can't have a company assigned to a Freshdesk agent.



Are you saying that you don't inform anyone else (apart from the agent/reporter) when an issue is fixed?

Our agents also raise tickets, but these are recorded with the email address of a customer as contact, and then get the type "Phone". Then the contact can be linked to a company.