Gmail is still catching some support requests in spam. despite me setting up an SPF record.
When I move them out of spam, they go back to the inbox but they don't automatically forwarded to freshdesk
And when I forward them manually, actually... they're not even appearing! Now I am very confused.
I sent a test email direct to my support desk (email@example.com) and it appeared in the tickets.
So, how do I get them from the gmail inbox to Freshdesk? Should I just reply in gmail and let nature takes its course?