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How do I iframe my portal and allow login and signups?

  • February 11, 2021
  • 2 replies
  • 2266 views
cherubini
Apprentice

I have my portal iframed inside my website.  Everything works fine but when someone clicks login or sign up we get this error…  justine.freshdesk.com refused to connect.

 

I think my portal settings are correct but maybe not.  

Any ideas?

 

Best answer by hemanth.ramya

Hello @cherubini,

 

At the moment, we allow only public portal pages, (that do not need any authentication) to be loaded via iFrame due to security reasons. Any further questions, feel free to drop an email to support@freshdesk.com and we would be happy to help!

 

Thank you,

    C

    2 replies

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • Answer
    • April 8, 2021

    Hello @cherubini,

     

    At the moment, we allow only public portal pages, (that do not need any authentication) to be loaded via iFrame due to security reasons. Any further questions, feel free to drop an email to support@freshdesk.com and we would be happy to help!

     

    Thank you,

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Josh O'Brien
    Contributor
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    • Josh O'Brien
    • Contributor
    • February 6, 2023

    Hi

     

    We are looking to iframe our public portal, but at the moment it's not working.

     

    We have the solutions help articles available publicly to users who are not logged in.

     

    Let us know if this is possible at all.

     

    Thanks

    Josh

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