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How do I iframe my portal and allow login and signups?

  • 12 February 2021
  • 2 replies
  • 1251 views

I have my portal iframed inside my website.  Everything works fine but when someone clicks login or sign up we get this error…  justine.freshdesk.com refused to connect.

 

I think my portal settings are correct but maybe not.  

Any ideas?

 

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Best answer by hemanth.ramya 8 April 2021, 14:50

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2 replies

Userlevel 5
Badge +9

Hello @cherubini,

 

At the moment, we allow only public portal pages, (that do not need any authentication) to be loaded via iFrame due to security reasons. Any further questions, feel free to drop an email to support@freshdesk.com and we would be happy to help!

 

Thank you,

Badge +1

Hi

 

We are looking to iframe our public portal, but at the moment it's not working.

 

We have the solutions help articles available publicly to users who are not logged in.

 

Let us know if this is possible at all.

 

Thanks

Josh

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