Question

How to achieve the Related Articles using the API?

  • 18 August 2022
  • 2 replies
  • 35 views

We are moving from using the portal to using the API.  1 feature we want to retain is the ‘Related Articles’ block on the article solution detail pages.  This doesn’t seem possible ‘out of the box’ after a brief perusal of the API documentation here:
https://developer.freshdesk.com/api/#solution_article_attributes

 

How can I achieve my objective of pulling in ‘Related Articles” using the API?

 


2 replies

Have you found any proper solution for it. As we are looking for the same feature to use for unlocked app so that we could show up the related articles. As manually we are doing it but that are wasting alot of time. If you have did it through Api so kindly share your method of doing it.

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Hello!  Suppose you have did it through Api so kindly share your way of doing it, as we are looking for the same features to apply for apps. Regards: Visa Sponsorship Netherlands 2023

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