How to convert ticket items to knowledge-base answers

  • 3 February 2020
  • 1 reply
  • 30 views

Hello!


Is there an automatic way to convert ticket solutions to public knowledge-base answers?


Thanks for any help.


1 reply

Hi, Dave.


When you are sending a reply on the ticket that you feel shoud be added as a solution article in your knowledge base, you can just CC the kbase email address of your account in the ticket reply (it would be in the form kbase@yourdomainname.freshdesk.com) and the reply will get saved as a draft in your solutions section. You can review the draft later when you find time and publish it post that.


You can learn more about this feature here.


Happy supporting!

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