How to enter secondary email in contacts through freshdesk api

  • 16 April 2016
  • 2 replies
  • 66 views

 I am updating the freshdesk contacts through freshdesk api. All details are updated but secondary email is not updated.

Please help me to resolve this.


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2 replies

Freshdesk's API V2 supports secondary emails during create/update a contact. other_emails attribute can support upto 4 secondary emails which can be associated to a contact. You can find an example here


Also now you can filter a contact using secondary emails too.


curl -v -u user@yourcompany.com:test -X GET 'https://domain.freshdesk.com/api/v2/contacts?email=lex@freshdesk.com'


It's possible to update other_emails BUT the API is not capable of returning other_emails when using "/api/v2/contacts" (confirm by chat with your support team).

This is definetly a problem for synchronizing. Please fix.