As per the title, I would like to read/reply to the ticket without having to log in to the web portal. Currently the agent new ticket notification offers no ticket details, only the URL to the portal.
Thanks.
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Should clarify that I mean email notifications and email updates.
+7
Not sure I understand what you want, but it is easy to add ticket details in a notification. Go to Admin >> Helpdesk Productivity >> Email notifications and change the New ticket details. See attached screenprint.
However, I find the app (I use Android) a much better way to reply to tickets without logging in to web portal.
Hope this helps.
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