How to limit attachment file size in feedback widget?

  • 24 October 2013
  • 5 replies

I was wondering if there is a way to limit the file size of attachments in the feedback widget? If not, is there a way to find out what the current limit is? We would like to inform users about the limit so they don't get frustrated when large files don't work.

Thanks for your time,


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5 replies


There is a file size limit of 15 MB. If you have any more queries, feel free to write to us at support(at)freshdesk(dot)com. Cheers!

Thanks for the information :)

Out of curiosity though, why do you want to limit the file size for your users?

I would prefer 25-30MB if there has to be a limit, but many times our file sizes surpass that even.

We do understand your concern here but the current attachment size is limited to 15 MB and we won't be able to change this as of now. Alternatively, you can make use of Dropbox, Box or Google Drive integrations to share files with larger sizes. Please refer to this link to learn more about these integrations.