Question

How to update portal password reset page

  • 17 February 2023
  • 2 replies
  • 32 views

Hey community,

 

Hope you can help me theme my password reset page?

I cannot see the option to in the portal theme settings and its not listed at 
https://support.freshdesk.com/en/support/solutions/articles/50000003754-understanding-themes-to-personalize-your-customer-portal-appearance

 

Does this mean we cannot apply themes to password reset pages? 

 


2 replies

To reset the Portal password, use the 'Forgot your Password' link located in the log-in box of the Portal home page. Enter the email account registered in the Portal, and the verification code. Click on . Provide the answer to the secret question provided during the creation of the Portal account and click on .

 

Regards,

Rachel Gomez

Userlevel 2
Badge +6

Hi @obsidianicon ,

Greetings from the Freshworks Community!

I hope you’re doing well!

I understand that you wish to theme the Forgot password page in your portal.

It’s available inside “Login Page”. Please check the below screenshot for reference:
 

I hope this helps!

Please reply if you have more queries!

Regards,
Jebas D.

Reply