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I need a "Project Manager" field...

  • April 18, 2016
  • 1 reply
  • 21 views
K
Contributor

If I create a field where a project manager email address can be entered, is it possible for that person to receive emails at certain points the way the Agents do? What I would really like is to be able to choose a Project Manager (or main Agent) from the agent list, but it looks like this isn't possible?



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    1 reply

    aravind.sundararajan
    Skilled Expert
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    Hi Kristin,


    You can probably use the Dispatchr rule to automatically add watchers to the ticket ( You can add the PM as the watcher for the ticket based on specific criteria ) and then on, the PM will receive emails for every communication happening in the ticket between the agent and the user.


    Cheers!

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