Question

Inquiry on Freshdesk White Labeling Options

  • 2 June 2023
  • 1 reply
  • 145 views

Dear Freshdesk Team,

We are interested in white labeling options for Freshdesk. Can you provide information on customization possibilities, including our logo, colors, and visual elements? Is it possible to use our own domain? Can we remove or minimize Freshdesk branding in the user interface?

Thank you for your attention. We look forward to your response.

Best regards,


1 reply

Userlevel 4
Badge +12

Hello @Mary's team Welcome to the Freshworks Community! It is possible to whitelabel Freshdesk portal to provide a consistent experience for your customers.

To set up a custom domain/URL, please follow the instructions outlined in this article: CNAME setup

Based on your plan, you’d be able to customize the Freshdesk portal, ranging from modifying the basic look and feel to complete customization using HTML/CSS. You can read more about it here: Customizing Freshdesk

 

Cheers! 

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