Insert customer custom fields into ticket reponses

I want to insert customer fields into the email.

What I'm trying to do is this:

The current contact information we have is:

Name: {{ticket.requester.name}}

Email: {{ticket.from_email}}

Phone #: {{ticket.requester.phone}}

Facility: {{ticket.requester.company_name}}

Work Hours / days: {{ticket.requester.work_hours_days}}

Other contact field: {{ticket.requester.customfield}}

 Is there any way we can do this?  The 2 custom fields I have at the bottom do not work the way we want them to.