Freshdesk is then adding the email as a Public Note to the related ticket.
Can I change this so that email like this are added only as Private Notes?
I would think that if there are no requester or Company email domain addresses in the email To or CC list that the ticket would be made private, as was not intended for external circulation.
I did see that are other Matching Topics:
But I am unable to view the link in your support portal to see if there was a solution for it.