I want to write a small app that polls for any open urgent tickets.
The API shown here http://freshdesk.com/api/tickets/ shows methods for getting every ticket, and getting all tickets for a user by email.
I was wondering if there was some options that aren't currently documented, such as by priority and/or by status.
If not I can still just grab every ticket ever and scan through using XPath but that causes a bit more of a burden on bandwidth than I would like to avoid if possible.
How did you go with this James?
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