Login with Google Twice

  • 14 August 2019
  • 2 replies


When we login to Freshdesk using Google, we have to do it twice? Is there a way to fix this?

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2 replies

Hello Brett,

We apologize for the bad experience that you are facing. A few other customers have faced similar login issues with SSO, and we're working on resolving it. Until then, please try logging in using your respective username and password.

Hello Brett,

We've rolled out a fix for this issue.

Could you please try logging using Google SSO and see if you are able to login now?