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Question

More than three tags on ticket list view?

  • 9 February 2023
  • 2 replies
  • 13 views
K
Rank

Hi,

we use tags a lot and it would be nice if the Freshdesk tickets list showed more than three tags at a time. Can this be configured somewhere?

2 replies

B
Userlevel 3
Badge +8

Hi @Koto 

Greetings from Freshdesk community!

 

We can only display 3 tags in the ticket list view in agent portal with a ‘+’ symbol if you have more than three. This cannot be modified at the moment as the product is designed to make use of the space optimally and make it look clean. 

Feel free to drop a note here incase of further assistance :)
 

Cheers,
Barun

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vinothkumar.manoharan
Rank
Userlevel 2
Badge +5

Hi @Koto , It is better to bring it as a custom dropdown field instead of aligning to Tag option to filter better on the ticket listing. Each tag value as a Dropdown custom field and provide the values selectable in it. 

Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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