Negaive flows in Freshdesk


How do I configure a negative flow as in IF ELSE condition in Freshdesk?



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Where are you trying to set this up?

For example Dispatch'r rules work: first applicable is used, rest is ignored. So with two rules you can set up a first "IF". Then in the next one, you know you are in theĀ  "ELSE" situation of the first selection.


I am trying to set up in observer rules.


A ticket flows from 1 group to another group. This group can reject the ticket for insufficient information. so the ticket should be assigned to previous group and previous task