we are currently sending a lot of emails manually using FD's "new email" function which triggers the creation of a new ticket.
We would like speed up the whole process, and we have almost all things covered except for triggering the new ticket from an external sent email.
Is there, by any chance a built-in process to do it? We also use Zapier but for now we would be able to trigger it only from a received email.
Thanks in advance,