Newline characters are inconsistent when editing email templates.

  • 14 October 2013
  • 3 replies
  • 24 views

After adjusting the default email templates I've found white space to be very inconsistent between the text editor on Freshdesk and the emails I receive.


In Freshdesk's email editor:



Viewed in browser (Chrome) on my Gmail client.



Anyone else?


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3 replies

Hey Luke


I just now tried this in your portal and seems to come up fine.


Please check the screenshot attached.




BTW, did you use ENTER or SHIFT+ ENTER now ? Because SHIFT+ENTER should give you 1 line break


regards
Vijay


Hi Vijay, thanks for getting back to me.


I used ENTER to add new lines.


While I've resolved the issue on my end, I actually had to copy and paste the default template into a desktop text editor in order to get the layout I was looking for.


I'm using a Linux based operating system, my first guess is that your default templates are using windows or mac line endings. Unix line endings tend to have better cross platform support.


I think others are likely to encounter similar problems, so let me know if I can be of further assistance.


All the best,

Luke

Understood Luke


Will pass it on to the Dev Team


thanks

vijay