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NOT WORKING: Use "Reply-to" email address to create requester contacts

  • July 11, 2018
  • 3 replies
  • 78 views
O
Apprentice

The feature 


Use "Reply-to" email address to create requester contacts


Is not working. We have it enabled for a long time and never had an issue, and now it is not using the "reply-to" email but just our support email where the emails come through a form.


Please help to fix this. 

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    3 replies

    M
    Community Debut
    • michael_17087
    • Community Debut
    • July 12, 2018

    Same issue here.

    Y
    Community Debut
    • yairza
    • Community Debut
    • July 12, 2018

    same here

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    This bug seem to happen with our new email parsing method. We've now rolled back to the old method of parsing emails and the tickets should be created with the Reply-To email address as expected.


    Please drop a note here if you're still seeing any anomaly with this feature.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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