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Notification emails not being sent

  • May 27, 2015
  • 2 replies
  • 22 views

 We have not been getting notifications, and replies are not going out to our customers. Is there something going on with the email system on FreshDesk?

This topic has been closed for replies.

2 replies

aravind.sundararajan
Skilled Expert
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Tim, 


Our service provider had an unexpected outage on one of their servers but it has been fixed now. We really apologise for the inconvenience caused. 


Regards,
Aravind.S


  • Community Debut
  • April 22, 2016

I got this problem again. Would anyone give me an update on this issue?