When copying in a numbered list, for example from an Outlook email, the numbered list items display too far to the left, off the screen area.
For example, from a Word document, I have:
When I copy the entire set of text into FD, I get:
Sometimes when it copies into FD, not only are the numbers missing, but the first few characters of text.
+6
Hi Leslie,
Thanks for letting us know about the issue. The team will be looking into it to analyse the issue and fix the same.
Sajesh
This happened when a requester mailed replied to me. The listing (1., 2. etc.) was gone, but I could still see them in the "New Reply Received"-mail in gmail.
Kind Regards,
-Fredrik Järnbröst
Objective Solutions
We have just experience the same issue, only this time it was not a numbered list, but rather a list of items like the following:
4 x cats
7 x dogs
the numbers were cut off from the e-mail in Freshdesk, however they were visible in the original e-mail.
Looks like this thread was started over a year ago - is there any word on whether this is being worked on?
+12
Hello folks,
We've made several enhancements with respect to the copy-paste action and the way how attachments can be added to the reply . Can you please check and let us know if you're still running into such issues?
Cheers!
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