My Customer Support team gets tickets from customers, which require an email to one of our vendors. We use the forward feature to email the vendor to get information. When a vendor is out of the office and has their auto reply on, the out of office emails do not make it back to the original ticket, nor do they create a new ticket. Has anyone else come across this issue?
They do not end up in Spam or Trash and we do not use the auto response feature that keeps a ticket closed.
Best answer by svos
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