Parsing error? Cc'd email addresses get messed up when replying to ticket.

  • 5 April 2013
  • 2 replies
  • 33 views

Badge +4

We've consistently noticed an issue with tickets submitted via email and containing cc'd recipients. If a customer submits a ticket via email and cc's someone using a specific email format, replying from within Freshdesk will create two separate cc'd recipients.


How to reproduce:

  1. Send a message to your Freshdesk monitored mailbox and enter the following text into the cc box:
    "User, Test" <user@domain.com>
  2. Hit the "Reply" button from within Freshdesk.
  3. --> You'll see two recipients in the cc box.

I've attached a screenshot.

error-when-replying_12013.png

This topic has been closed for comments

2 replies

Userlevel 4
Badge +8

Hey Zach,


Thank you for writing to us here. 


We are aware of this issue and is trying to fix it now. 


Sorry for the inconvenience.


Thanks,

Annapoorna 

Userlevel 4
Badge +12





Hi,




We had this bug fixed a long back . Sorry that we missed to update this thread with the information.




Cheers!