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private notes gone

  • July 6, 2015
  • 1 reply
  • 44 views
N
Apprentice

 

We had some help-desk tickets in our system, and upon merging some of them, which become closed, we noticed that the private notes had disappeared.


This is not good at all, as this makes it very difficult to track down crucial information that was sent to an agent. In other words, the evidence of what we wrote is gone! Please help!

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    1 reply

    annapoorna.venketaraman
    Skilled Expert
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    Noe, 


    We believe that this issue is being handled offline on a ticket. 


    Please help us with the requested information so that we can quickly sort things out for you.


    Anna

    Head of Community
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