Remove automatic ticket reply salute

  • 3 December 2012
  • 4 replies


Is there a way to remove the automatic salute (Hi insert_requester_name_here,) when clicking reply to a ticket? 

Most of times I have to delete it, which is a bit annoying in my opinion.

Thank you!

This topic has been closed for comments

4 replies

Have a look in Admin > Email Templates > Agent Reply Template

I think thats where you can change it.
Doesn't show up on my Admin section, might be a Trial limitation.

Thank you for the info.
Hi Vasco

There's no limitations in the trial version.

Can you verify this in your account once again ? Also, your Account Name and the login info ?

I found the option under Email Notifications.