Question

Remove/edit default ticket fields

  • 6 October 2022
  • 3 replies
  • 20 views

Badge +2

Is there a way to remove ticket fields from right from the ticket page without using an app?


3 replies

Userlevel 3
Badge +10

Hello @bilel hamadi 

 

Welcome to the Freshworks community! Can you please elaborate on the need to remove ticket fields on the ticket page? You can use Dynamic sections to show/hide fields based on type or other dropdown fields. 

 

Cheers!

Badge +2

Hi, I actually want to have a ticket type with subcategories but the only way to do this to create a new custom field also called type but the problem is that the default field “Type” is still there I cannot remove it or hide it only except with an app

Userlevel 3
Badge +10

Understood, @bilel hamadi. Currently, the only way to hide the “Type” field is by using an app on the ticket page.

You can add this as a feature request on this topic monitored by our product team!


Cheers!

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