Hi!. How can I reply to my customer and his/her boss?
Thanks!!!
+2
Do you mean responding to tickets from a certain company? or another way?
Hello there,
With respect to Freshdesk, a ticket can have only one requester and the other stakeholders of a company can be added in the cc section. If the cc email for a particular company is constant then you can make use of ticket creation automation rules to populate the cc field for a particular requester. This rule can be configured using different conditions. Something akin to this:
Kindly write to us at support@freshdesk.com with your use case and one of our folks will help you out on this.
Cheers!
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