Reverse Message Order

8 years ago
19 February 2016
11 replies
65 views

gabriel_14048
Apprentice
1 reply

Apparently this is a feature that is highly requested with no progress made on it. I saw there was a Freshplug for this already that doesn't work and seems complicated. So I decided to make my own and it's perfectly on modern browsers. I did NOT test on older browsers, so YMMV. It reverses all messages and moves the redactor to the top. It also puts the ticket subject in the last message so you don't have to scroll to the bottom to see the subject.

P.S. I realize I copied the thumbnail from https://support.freshdesk.com/support/discussions/topics/37867 but I didn't feel like taking a screenshot from my tickets then having to blur everything. The thumbnail gets the idea across.

Instructions
1. Download the zip file.
2. Unzip and open the .txt file
3. Copy the code from the file
4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button
5. Give a Name and Description to this plug for future reference
6. Select the text box “Show this widget in ticket view page”
7. Copy the code from the .txt file here and click the button "create and enable"

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11 replies

david_13059
Community Debut
3 replies
7 years ago
11 May 2016

thanks, this works a treat!

bkoene
Community Debut
3 replies
7 years ago
11 May 2016

Thanks Gabriel,

After unsuccessfully trying to use the script from Freshdesk I tried your solution and it directly worked!

To help other people that want to try this solution, point 4 needs an update. With the addition of the app center this point has to change to:

4. Go to Admin-> Apps -> Custom Apps in your dashboard and click the "New Custom app" button

Excellent! Well done. This makes the flow much more intuitive.

hrich
Contributor
8 replies
7 years ago
13 October 2016

Excellent and works like a charm - Thanks so much

Thanks for sharing this Gabriel! The script which Freshdesk had given me worked ok for us but it did have an (annoying) erratic scrolling behaviour on some tickets. Freshdesk themselves could not account for it on a support call. Your script works perfectly and as a bonus it also fixed that scrolling issue, which is brilliant.