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"Search by Author" does not work

  • 1 December 2016
  • 1 reply
  • 12 views
J
Rank

I'm evaluating Freshdesk. I created my own support portal. 




Differently from this Freshdesk support portal, I can't search the topic/posts by author in my own support portal. 




Is this normal in the trial version?


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1 reply

V
Rank






Hello,




Hope you are doing well.




The search results in Freshdesk are mainly relevance based (i.e) the frequency of the search term (number of times present) in a topic/posts - across title, body and unfortunately it is not possible to search the topic/posts by author.




And this behaviour is applicable for all the plans including trial versions.










Best Regards,


Vasu




 














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