select all tickets from a particular contact or email address

  • 21 September 2022
  • 1 reply

Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.

1 reply

Userlevel 5
Badge +6

Hi Zaffry,


Greetings from the Freshworks community!

We understand that updating 30 tickets at a time is time-consuming, but having more than 30 tickets on a single page leads to performance issues which is why we aren't increasing the threshold. 


Here are some of the workarounds to perform the same.


1. We do have a marketplace app to update or delete tickets in bulk. Please take a look at this app and read through the instructions, and let us know if it helps - 

Video grab for your reference -


2. You can also make use of the API call to bulk update tickets. For a better understanding, please follow our API documentation -


3. Time-Triggers automation - This can be used to update or delete any number of tickets that were created or updated in the last 30 days when the specified conditions match. 

Sample rule:



Feel free to drop a note here incase of further queries :)