I'm currently trying to set up a webhook in Automations for our Product owners so that each time a support ticket is raised against their product they get a copy of the ticket.
So far all I've been able to do is get the initial message to pass over using the example JSON in the Freshdesk kb article
What I'd really like to be able to do is pass the status and priority of the created ticket (I've tried using the {{ticket.priority}} {{ticket.status}} with no luck, the webhook fails)
I also need to be able to PUT or PATCH updates to the tickets when they are worked on (From support to Product Owner only)
I'm really only starting to learn about API calls and so on over the last couple of days so I'm feeling a bit lost. Any help, pointers or complete blocks of code would be very much appreciated