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Slack DM's end up in wrong conversation

  • September 15, 2016
  • 2 replies
  • 20 views
C
Apprentice

Hi,

 

DM's from freshdesk to slack are not arriving in my personal channel.

They end up in a private conversation with another user, so he receives and can read my freshdesk notifications too.

 

With best regards,

Fip

    This topic has been closed for replies.

    2 replies

    T
    Contributor


    Hi Fip,

    Sorry for the troubles on this.

    Do you think you can share us with the info on how you have set the notification up and also a few samples of cases where it went to other users, so that we could check this out.



    Best Regards,

    Thriyam





    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Fip,


    Hope you were able to get the integration working as expected. In case if you're looking for some assistance, drop us a note here .


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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