Hi :)
We're currently assessing Freshdesk for our company. From what we see in the forum It looks like it can take quite a long time for items get responses (although Annapoorna V seem to be trying to keep on top of things, apologizing for delays and so on).
Also, delivery of items confirmed as almost done seems delayed for very long periods (CSS Editable portal being an obvious example).
Is this typical of Freshdesk's quality of support to its customers? Should I judge the responses we would get for help tickets on the response speed in these forums?
While the product looks good, it seems like the support isn't as responsive as it could be. Should I be concerned?
Thanks for your feedback.