Question

Split ticket vs regular ticket

  • 21 October 2022
  • 0 replies
  • 464 views

Hello! :)
 

Is there any difference between a ticket created by splitting against a ticket created by a customer by the portal?
 

Our team is divided by skills, sometimes customers ask for help on a different topic, and we use the split ticket functionality to create a new ticket and transfer it to the correct area. We’re facing some conflicts with automations that are triggered on ticket creation because we weren’t able to find a way to prevent them of running on split tickets.


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