Support channel E-Mail doesn't work with BCC in GravityForms

  • 26 March 2015
  • 1 reply

In GravityForms I configured a e-mail address in te BCC. This e-mail address is correctly connected in the support configuration in FreshDesk and our Web hosting partner because E-Mails send to this e-mail address are successfully added as ticket in FreshDesk.

So far so good.

In the conformation E-Mail in GravityForms a BCC E-Mail can be used.

When I use our e-mail address in the BCC we receive the new submits from that form. So the BCC in GravityForms works fine

When I use our e-mail address in the BCC we
DON'T receive the new submits from that form as a new ticket, although the e-mail must be send.

Are there any problems know in using the BCC E-Mail Address in the Conformation E-Mail Address in GravityForms?
Is the Ticket not created because the e-mail was send as a BBC?

Thanks in advance for your answer :)

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1 reply

Userlevel 3
Badge +8

Hey Danny,

Sorry for the delay in getting back to you on this post. 

We believe your issue has been sorted out by one of our Support Agent. 

Please feel free to write back to us with more questions. Will always be glad to help out!