Can you tag (associate) an article to a particular ticket form so this information is presented to customer on the particular ticket form page.
Hi
Greetings from the Freshworks Community!
Yes, That is possible. There is an option in Portal Settings to suggest relevant Articles.
You can Navigate to Admin->Portals->Edit->Manage Sections. And you can turn on ”Auto suggest solutions while creating a new ticket”.
Please check the Screenshot for more info.
I hope this helps!
Regards,
Jebas.
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