Can you tag (associate) an article to a particular ticket form so this information is presented to customer on the particular ticket form page.
Question
Tagging articles to particular ticket forms
+4
+7Hi
Greetings from the Freshworks Community!
Yes, That is possible. There is an option in Portal Settings to suggest relevant Articles.
You can Navigate to Admin->Portals->Edit->Manage Sections. And you can turn on ”Auto suggest solutions while creating a new ticket”.
Please check the Screenshot for more info.
I hope this helps!
Regards,
Jebas.
+4I have found that this only works when the customer is typing into the subject box but if the ticket form is already selected then the tags dont work
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