Hi all, I have recently started getting "This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing" on my email and customers have started to stop getting email from the ticketing system. how can i fix this.
This topic has been closed for comments
Userlevel 4
+12
Hello,
In the ideal scenario, we wish you don't face such email deliverability issues. However, we can still help you to solve this case - can you please help us with some more details about the emails? Is the drop-off happening only for users from a particular domain or is it happening for all emails?
If it is only for a section of users, you can probably ask them to whitelist our sending IPs or the domain : email.freshdesk.com. You can also setup DKIM records to improve the deliverability of the emails sent from the helpdesk on behalf of your domain.
Cheers!
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.