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Ticket Filters Switching Back to Last Filter

  • May 3, 2015
  • 4 replies
  • 29 views
S
Contributor

If I click on a ticket filter, then close a ticket in that view, the ticket filter changes to something else. Anybody see this?


If I f.ex go into "Unassigned and Open", then close a ticket, the view is now "New & My Open Tickets". 


This must be a bug. 

    This topic has been closed for replies.

    4 replies

    S
    Contributor
    • support_12792
    • Author
    • Contributor
    • May 13, 2015

    I have not heard anything back on this subject. Following up. 

    S
    Contributor
    • support_12792
    • Author
    • Contributor
    • May 19, 2015

    Still heard nothing. Following up. 

    annapoorna.venketaraman
    Skilled Expert
    Forum|alt.badge.img+8

    Leet, 


    First off, sorry for the delay in getting back to you.


    This shouldn't be happening and the view should be maintained. 


    Let me convert this into a ticket so that we can quickly sort it out.


    Anna

    Head of Community
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hi,


    This is no longer reproducible and the system switches back to the set view as expected. Should you have any questions,drop us a note here and we'll act on it immediately.


    Cheers!

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